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Shipping & Returns

Shipping Policy

we the sophigadgets

Order Proc

All orders are processed within 1-3 after payment

Ship

Estimated delivery times may vary depending on the

  • Domestic Sh 3-10 b

  • International Shipping: 7-25 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs clearance, weather conditions, or

Sh

Shipping costs are calculated at checkout based on the desti

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 48 hours to appear in the carrier's system.

Return & Exchange Policy

At [Sophi Gadgets], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, and documentation.

  • Show no signs of damage caused by misuse or improper handling.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to customer misuse.

  • Items returned without original packaging or accessories.

  • Products marked as final sale or non-refundable.

  • Digital products, software licenses, or downloadable content.

Exchanges

If you received a defective, damaged, or incorrect item, you may request an exchange within 7 days of delivery. We may require photos or additional information to verify the issue.

Subject to product availability, we will replace the item at no additional cost.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be issued to your original payment method within 5-10 business days, depending on your financial institution.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.

  • The wrong item was shipped.

  • The product was damaged during transit.

In these cases, we will cover the return shipping expenses.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging to help us process your claim quickly.

Cancellation Policy

Orders may be canceled before they are shipped. Once an order has been dispatched, it can no longer be canceled and must follow the return process outlined above.

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